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上海虹橋祥源希爾..

微信招聘

Operator Supervisor總機主管

4500-5999
上海虹橋祥源希爾頓酒店
閔行區
  • 國際五星級酒店  |
  • 500人以上  |
  • 2021-09-17

  二年以上工作經驗  不限學歷   招若干人  性別:不限
  英語 良好   年齡:不限

職位信息


Principle Responsibilities & Position Purpose:

職責目標:

Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary.
及時處理內部及外部客人的需求。轉接到客人希望的相關部門并隨時提供信息。
To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
及時有效并友善地管理酒店所有的溝通包括電話,傳真以及郵件。確保當客人聯系酒店時感受到歡迎。
Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。
以保密的方式處理所有信息。確保客人隱私的同時清晰,準確和及時地收發信息。
Monitoring performance, providing guidance and make decisions.
監督服務,提供指導并做出決定。
Ensuring consistency of standards throughout the operation by adhering to Hilton brand     standards.
始終如一地按照希爾頓品牌標準在運作中貫徹執行。

Specific Job Knowledge, Skill and Ability:
工作技能技巧要求:

High school certificate or equivalent experience

高中或同等學歷
At least 3 years professional experience beyond the degree
至少三年相關工作經驗
One year working experience as Supervisor at least
至少一年主管工作經驗
Hotel working experience in similar five star international chain hotel
同等星級酒店工作經歷
Demonstrated excellent Communication skill, select and counselling skill
優秀的溝通,甄選及協調能力
Knowledgeable of hotel service centre or telephone operator is preferred
有酒店客服中心和總機工作經驗者優先
Knowledge of local market in regard to entertainment, places of interest, transportation, courier and tour information.
充分了解本地的文化娛樂,名勝古跡,交通,快遞及旅游信息。
Demonstrated strong interaction skill while serving customer
對客服務中有較強的互動能力
Good at English, especially in oral English to communicate with customer smoothly.
良好的英語口語溝通能力。
Strong supervisory skill.
較強的督導能力
Caring, positive personal style
關心他人,積極的個性
Team work spirit
團隊合作意識
Working under pressure
工作中能承受一定的壓力



聯系方式


電 話:021-33236666
傳 真:
聯 系 人:人力資源部
電子郵箱:SHASH_Recruitment@hilton.com
公司網址:https://www.hilton.com.cn/zh-cn/hotel/Shanghai/hilton-shanghai-hongqiao-SHASHHI/index.html
地 址:上海市閔行區紅松東路1116號上海虹橋祥源希爾頓酒店
郵政編碼:201103



公司信息


招募人才 酒店地址:上海市紅松東路1116號上海虹橋祥源希爾頓酒店
酒店介紹: Situated in the heart of Hongqiao business district, the two-tower Hilton Shanghai Hongqiao is close to metro lines and within walking distance of entertainment venues. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world.
上海虹橋祥源希爾頓酒店的兩座大樓屹立于虹橋經濟技術開發區的中心,酒店交通便利,毗鄰地鐵,步行即可前往附近的娛樂街區。在這里,您可以盡享寬敞舒適的客房以及包含水療在內的完善設施。氣勢恢宏的大宴會廳可以舉辦私人宴請,并可容納超過1,000人。同時,兩家高檔餐廳可為您呈現來自全球各地的美味佳肴。

Hilton Shanghai Hongqiao invites you to join us in new challenges to build a team committed to:
Delivering memorable guest experiences
Growing within the Hilton family to achieve personal career development
上海虹橋祥源希爾頓酒店誠摯邀請您的加入,讓我們一起致力于為客人創造美好的入住體驗。同時,上海虹橋祥源希爾頓酒店愿成就您的事業發展,與您共同成長!

聯系人:人力資源部
咨詢電話:021-33236610 招聘郵箱:SHASH_Recruitment@hilton.com 聯系簡歷直接寄至:上海市閔行區紅松東路1116號上海虹橋祥源希爾頓酒店人力資源部                郵編:201103 請在應聘信或郵件中注明所應聘的職位。
附近公共交通:地鐵9號線、10號線、15號線,公交69、700
 
 
 

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